Below are solutions to the most common questions from TV Voice Pro users. Comprehensive information to all product features are available in the TV Voice Pro product manual.

 

Q1. I am not receiving any TV sound from my headset (when connected via Optical Cable method)

• Check you are connected correctly. Complete steps one to step three in the easy setup guide.
• If using optical connection, ensure that you have inserted the optical cord ‘fully’ into the back of the TV Voice Pro transmitter. You should hear a ‘click’ when it is inserted correctly. Do not insert the optical cord loosely or you will not receive the correct signal. Please also ensure you have connected firmly into the back of the TV digital output.
• Ensure the TV Voice Pro Transmitter is switched ON, the TV Voice Pro headset/ TV Voice Pro Air earphones are switched ON (located on side of headset), and the TV switched ON.
• Have you accidently connected two cords into the back of the TV Voice Pro transmitter (using both the Optical In cord and Audio In cord)? Please only use ONE method, as the system will not work if you are connected into both inputs at the same time.
• Have you MUTED the TV audio? This can sometimes stop all audio coming from your TV. Instead put your TV volume down to its lowest setting.
• Go into the audio settings or audio menu in your TV (using your TV remote) and change the audio settings from (Dolby digital/ Surround Sound/AC3/English 5.1) instead to (‘Stereo’ / ‘PCM’, or MPEG.)

Q2. I am not receiving any TV sound from my headset (when using the RED and WHITE Audio output cable /RCA cable method)

• If you are connecting to your TV via RED and WHITE/RCA audio OUT, you may have accidently connected to an Audio IN instead. These red and white holes look the same. However, it must be an audio OUT to receive audio signal.
• If you cannot locate red and white audio OUT holes, then instead look for a Digital/Optical Audio Out option.
• Ensure the TV Voice Pro Transmitter is switched ON, the TV Voice Pro headset/ TV Voice Pro Air earphones are switched ON (located on side of headset for TV Voice Pro Original, (middle of earphones control panel for TV Voice Pro Air), and the TV switched ON.
• Have you accidently connected two cords into the back of the TV Voice Pro transmitter (using both the Optical In cord and Audio In cord)? Please only use ONE method, as the system will not work if you are connected into both inputs at the same time.
• Have you MUTED the TV audio? This can sometimes stop all audio coming from your TV. Instead put your TV volume down to its lowest setting.
• Go into the audio settings or audio menu in your TV (using your TV remote) and change the audio settings from (Dolby digital/ Surround Sound/AC3/’English 5.1′) instead to (‘Stereo’ / ‘PCM’, or MPEG.)

Q3. I can only hear some channels and not others? How do I resolve this?

• This occasionally happens on NetFlix or HD Channel Apps. This is simply fixed by checking your audio settings. See the specific instruction below.
• Can’t hear NETFLIX/ HD channels –
• Step 1. Go into the audio settings or audio menu in your TV (using your TV remote) and change the audio settings from (Dolby digital/ Surround Sound/AC3)  instead to (‘Stereo’ / ‘PCM’, or MPEG.)
• If you have a Smart TV, have you updated your Software in the last few years? If it has been a long time since you have updated your Smart TV software, then your TV may not understand how to convert the audio format of high definition sound (such as HD channels) at the audio outputs. Please go into your TV settings, Select Support, Select Software Updates and follow the prompts to ensure your TV is up to date.
• In addition, you may want to check your Audio Settings in Netflix. This is only accessible once you are have actually selected the movie/ program you want to watch. You will see an icon which says ‘Options’ when you select it, it will then say ‘Audio and Subtitles’. Then scroll down to the audio settings and change the audio option from ‘English 5.1’, to ‘English Original’.
• PAY TV USE/ CABLE TV/ Satellite – Go into the audio settings in your Pay TV/ Set Top Box and change from  (‘Dolby Digital’/ ‘AC3’ ‘English 5.1’)  instead to (‘Stereo’/’PCM’, or ‘MPEG’).

 

Q4. There are no lights on the transmitter, and it is plugged in and switched on. Why is this and how do I fix it?

• The transmitter will go into standby mode if it does not receive audio signal from the TV after 5 minutes. When this happens all LED lights on the transmitter switch off to save power. Most people who experience this are not correctly connected to the TV. Please repeat steps one to three in the Easy Setup Guide to establish connection.
• Once correctly connected the transmitter will receive signal and resume normal function.

You will now see red/blue LED’s on the transmitter and hear audio in the headset.

 

Q5. You suspect the battery is flat on the headset. (The below relates to TV Voice Pro Original headset only).

Check you have not left your headset on, when you have turned the TV off. The headset will switch off and go into standby mode if this is the case. Simply turn the headset off and on again. It will now resume normal function.

• The headset will last approximately 6 hours following a full charge. The headset volume and length of time used will determine the total number of hours resulting from a full recharge. Like all lithium batteries, over many months and hours of usage, the full-charge battery life will gradually reduce. Replacement batteries can be ordered by calling your country’s phone number (located on the Contact Us page of the website).

 

Q6. The TV audio is cut off for everyone else in the room.

• This happens if you use the headphone jack option. Please do not use the headphone jack option unless your TV supports this method without cutting out the TV audio for others in the room.
• Better sound quality is also expected by using either the Digital Optical or Red and White/RCA connection method. Please utilise one of these connection methods where possible. You can then listen to TV in your headset without affecting the volume for others in the room.

 

Q7. The volume in the headset/ earphones is not loud enough, even when at full volume.

This can occur if you have the option to use two remotes to adjust your TV’s volume.

• If you use a Pay TV/ Foxtel or Austar or Satellite remote, make sure that the volume is on maximum. Then use your separate TV remote to adjust the volume of the TV speakers if need be.
• Now use the wheel or volume control on the TV Voice Pro headset to increase the volume to your preferred volume. The volume capacity is up to 110-120dB which will work for those even with a severe degree of hearing loss.
• If you have connected through the headphone jack, we recommend connecting through an Optical or Red/White RCA port for additional volume.

 

Q8. Can I use two TV Voice Pro headsets on the one TV?

• Yes. Please call us to order an additional headset/ earphones. You will receive instructions on how to pair the additional headset to your existing TV Voice Pro transmitter.

 

Q9. Can I connect two TV Voice Pro systems to one TV?

• This is simple. Please call us to purchase a powered splitter which will enable use of two completely separate TV Voice Pro systems on your TV.

 

Q10. I am already using the audio outputs on the back of my TV for other products. Can I still use the TV Voice Pro system?

• A simple powered splitter can be purchased from us to solve this issue and allow you to connect multiple products to your TV at the same time.

 

Q11. My TV doesn’t have an Audio OUTPUT, or only has a COAXIAL output.

• Please call us  and we will rectify this for you. Please have the model number of your TV ready. Alternatively, you can connect directly to the back of your Pay TV/ Foxtel, Satellite or Austar box using the Optical Connection method.

 

Q12. Why can I hear noise around me when using the TV Voice Pro (Original system)?

• You have likely pressed the blue ‘TALK’ button on the headset. This button is not used for listening to TV. Instead, this feature allows you to disconnect from the TV and instead listen to others in your room with volume.
• If your headset has a blue light on it instead of a red light, this means the TALK function is active. To reconnect back to the TV audio, simply press the TALK button again, the light will change back to red and you should hear TV audio only.

Questions related specifically to coloured LED lights on the TV Voice Pro Original HEADSET.

Q13. Why is the headset light BLUE?

• You have pressed the TALK button on the headset, which disconnects you from the TV and enables the microphone function in the headset.
• For more information about this function, see the question above “Why can I hear noise around me when using the TV Voice Pro?”.

Q14. Why is the headset light red and flashing?

• The headset is not receiving audio signal from the transmitter.
• Check the transmitter is correctly connected to the TV, using connection method 1 or 2 of the Easy Set Up Guide (refer to step three).
• Check answers to “I am not receiving any TV sound from my headset” above.

Questions related specifically to coloured LED lights on the TV Voice Pro Air Earphones.

Q15. Questions related specifically to coloured LED lights on the TV Voice Pro AIR Earphones and Transmitter.

• The earphones are flashing red and blue: Check the transmitter is switched on and in range. If the transmitter is switched on, and the earphones are continuously flashing red and blue,  you may have unpaired your earphones from the transmitter. If this is the case, move the slider on the front of the transmitter to the * (star icon) for 3 seconds. This will put the transmitter into pairing mode. The earphones will then re-pair to the transmitter. TV Voice Pro Air system is already paired and ready to go when dispatched. When the earphones are switched on, you will see a blue light which flashes intermittently to signal that it is connected to the transmitter.